Sharkluck Responsible Gaming
At Sharkluck, we want gaming to remain an enjoyable and controlled leisure activity. This page explains our responsible gaming values and the practical steps you can take to stay in control of your play.
Our Commitment to Responsible Gaming
Sharkluck is committed to providing a safe and fair environment for all players in the Philippines. We believe that online gaming — whether sportsbook betting, slot online games, or live casino — should be a form of leisure and entertainment, not a way to earn money or escape from personal difficulties.
We take our responsibility as an online gaming platform seriously. That means being honest about how games work, providing tools that help players manage their activity, and making it straightforward to seek help when it is needed. Our approach is built around respect for our players' wellbeing and a genuine commitment to fair, transparent gaming.
Sharkluck does not target vulnerable individuals, does not make misleading claims about winning, and actively discourages excessive gaming behavior. We ask all our players to approach gaming with awareness and moderation.
Know the Warning Signs
Gaming can become a problem when it stops being enjoyable and starts affecting other areas of your life. Recognising the early signs is important. Consider whether any of the following apply to you:
Spending beyond your means
Depositing more than you can afford to lose, or using money set aside for essentials like rent, food, or bills.
Chasing losses
Continuing to play in an attempt to recover money you have already lost, often leading to larger losses.
Losing track of time
Spending more time gaming than intended, or neglecting work, family, or social commitments because of gaming sessions.
Gaming to cope with stress
Using online gaming as an escape from personal problems, anxiety, or low mood rather than as leisure.
If you recognise any of these signs in yourself, it may be time to take a break or seek support. Acknowledging the issue early makes it much easier to address.
Setting Time and Budget Limits
One of the most effective ways to keep gaming enjoyable is to decide on your limits before you start — not while you are already playing. Sharkluck encourages all players to set personal rules around both time and money.
Budget limits — Decide in advance how much you are comfortable spending during a session or over a week. This should be an amount you can genuinely afford to lose without it affecting your daily life. All transactions on Sharkluck are in Philippine Peso (PHP), so it is easy to track exactly what you are spending.
Time limits — Set a clear time boundary for each gaming session. Use your device's built-in screen time tools or simply set a timer. When the time is up, log out and do something else.
Practical tips for staying in control:
- Never play while tired, upset, or under pressure.
- Avoid using gaming as a way to pass time when bored — find alternative activities.
- Keep track of your gaming history and spending through your account.
- Take regular breaks — step away from the screen every 30 to 60 minutes.
- Balance gaming with other leisure activities, exercise, and social time.
Self-Control Tools Available
Sharkluck supports players who want to manage their activity more actively. If you feel that your gaming is becoming difficult to control, the following options are available through our support team:
- Deposit limits — You can request to set a maximum deposit amount for a defined period (daily, weekly, or monthly). This helps you stay within a budget you have set for yourself.
- Cooling-off periods — If you need a short break from gaming, you can request a temporary suspension of your account for a set number of days. During this period, you will not be able to log in or deposit.
- Self-exclusion — For players who feel they need a longer break, a self-exclusion option can be arranged. This suspends your account for an extended period and prevents access during that time.
To activate any of these tools, contact the Sharkluck support team at [email protected] or through the help section in your account. We will process your request promptly and without judgment. These tools are there to support you, and we encourage their use whenever you feel you need them.
Protecting Minors
Sharkluck strictly enforces an 18+ age policy. Our platform is not intended for anyone under the legal age, and we take this seriously. Age verification may be required during the registration process or before withdrawals are processed.
If you share a device with children or younger family members, we strongly recommend:
- Logging out of your Sharkluck account when you are not using it.
- Using device-level parental controls and content filters where available.
- Keeping your login credentials private and not sharing them with others.
If you suspect that someone under 18 has registered an account, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
Keeping Life in Balance
Gaming is just one of many ways to relax and have fun. At Sharkluck, we believe it works best when it sits alongside a balanced lifestyle — not at the centre of it.
We encourage all players to:
- Maintain regular routines around sleep, meals, work, and family.
- Stay connected with friends and loved ones in person.
- Pursue hobbies and interests outside of gaming.
- Monitor their mood around gaming — if it is causing stress rather than relief, that is a signal to step back.
If you find that gaming is taking up more of your time, money, or emotional energy than you would like, please reach out. You do not have to be in a crisis to ask for help — reaching out early is always the better choice.
Seeking Professional Help
If you feel that gaming is having a significant impact on your life or relationships, professional support is available. We encourage anyone who is struggling to speak with a qualified counsellor or mental health professional.
In the Philippines, several government and non-government organisations offer confidential support for individuals and families affected by problem gambling. Your general practitioner or a local health centre can also provide a referral to appropriate services.
Sharkluck's support team is available to help you access tools like cooling-off periods or self-exclusion. Contact us at [email protected] or through the help section in your account. We treat every support request with care and confidentiality.
Need to Talk or Take a Break?
Contact our support team at [email protected] to request a cooling-off period, deposit limit, or self-exclusion. You can also visit the FAQ for guidance on managing your Sharkluck account.