Sharkluck Privacy Policy
This Privacy Policy explains how Sharkluck collects, uses, stores, and protects your personal information. It applies to all users of the sharkluck.fun platform in the Philippines.
Last updated: 2025. By using the Sharkluck platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you register and use the Sharkluck platform, we collect several categories of personal information to operate the service effectively and comply with applicable obligations.
Account information — When you create a Sharkluck account, we collect your name, date of birth, email address, phone number, and any identity verification documents required to confirm your eligibility and process withdrawals.
Payment and transaction data — All financial transactions on Sharkluck are conducted in Philippine Peso (PHP / ₱). We collect deposit and withdrawal details, transaction history, and payment method information (such as e-wallet identifiers or bank account details) associated with your account. This information is used solely to process your transactions and comply with financial regulations.
Device and browser data — When you access the platform, we automatically collect technical data including your IP address, browser type and version, operating system, device identifiers, and general geographic location. This helps us deliver a consistent experience and detect suspicious activity.
Usage data — We record how you interact with the platform, including pages visited, games played, features used, session duration, and betting or gaming activity. This data is used to improve our service and personalise your experience.
Cookies and tracking data — We use cookies and similar technologies to maintain your session, remember your preferences, and analyse platform performance. See Section 3 for more detail on cookies.
2. How We Use Your Information
Sharkluck uses the information we collect for the following purposes:
- Account management — to register your account, verify your identity, and maintain your profile.
- Service delivery — to process deposits and withdrawals in Philippine Peso, provide access to the sportsbook, slot online games, and live casino, and deliver technical support.
- Security and fraud prevention — to monitor for suspicious activity, investigate potential breaches of our Terms and Conditions, and protect both users and the platform from misuse.
- Legal and regulatory compliance — to meet applicable reporting and record-keeping obligations, including those related to anti-money laundering and age verification.
- Platform improvement — to analyse usage patterns, test new features, and improve the overall experience for Philippine players.
- Communications — to send you service-related notifications, account alerts, and, where you have opted in, information about promotions available on the platform.
We do not sell your personal information to third parties for marketing purposes.
3. Cookies and Tracking Technologies
Sharkluck uses cookies — small text files stored on your device — to operate and improve the platform. The types of cookies we use include:
- Essential cookies — required for the platform to function, including maintaining your login session and processing transactions securely.
- Functional cookies — used to remember your preferences, such as language settings and display options.
- Analytics cookies — help us understand how users navigate the platform so we can improve navigation and content layout.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the Sharkluck platform, including account login and payment processing.
4. Data Storage and Security
Sharkluck stores your personal data on secure servers. We apply industry-standard technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure.
Measures in place include encrypted data transmission (HTTPS), access controls limiting who within our organisation can view personal data, and regular review of our security practices.
While we take reasonable steps to protect your data, no online system is completely immune to risk. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.
We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable law or legitimate business purposes, such as resolving disputes or maintaining financial records.
5. Sharing Data with Third Parties
Sharkluck does not sell or rent your personal data to third parties. We may share your information with trusted third parties only in the following circumstances:
- Payment processors — to facilitate deposits and withdrawals in Philippine Peso through local e-wallets or banking channels. These providers process your payment data strictly for transaction purposes.
- Game and technology providers — to deliver the sportsbook, slot online, and live casino services available on the platform. These providers operate under contractual data protection obligations.
- Regulatory and legal bodies — where we are required by law, court order, or regulatory authority to disclose information.
- Fraud prevention services — to verify identities and detect potentially fraudulent activity on the platform.
Any third party receiving your data is required to handle it in accordance with applicable privacy standards and only for the specified purpose.
6. Your Rights as a User
As a registered user of the Sharkluck platform, you have the following rights regarding your personal data:
- Access — you may request a copy of the personal data we hold about you.
- Correction — if your personal data is inaccurate or incomplete, you may request that we update it. Some information can be updated directly through your account settings.
- Deletion — you may request that we delete your personal data. Note that we may be required to retain certain records for legal or regulatory reasons even after an account is closed.
- Restriction of processing — in certain circumstances, you may request that we limit how we use your data while a query is being resolved.
- Withdrawal of consent — where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable law.
7. Protection of Minors
Sharkluck strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect or process personal data from minors. If we become aware that a registered account belongs to an individual under the legal age, we will suspend the account and delete associated personal data in accordance with our policies.
Parents or guardians who believe their child has registered on the platform are encouraged to contact us immediately at [email protected].
8. Updates to This Privacy Policy
Sharkluck may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered users through the platform.
We encourage you to review this page periodically. Your continued use of the Sharkluck platform after any update constitutes your acceptance of the revised Privacy Policy.
9. Contact and Support
If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is handled, please contact our support team:
- Email: [email protected]
- Platform support: available through the help section after logging in to your Sharkluck account
You can also visit our FAQ page for answers to common questions about your account and our platform policies. For general platform navigation help, visit the FAQ section or create an account to get started.
Questions About Your Data?
Reach our support team at [email protected] or browse the FAQ for quick answers about account privacy and data handling on the Sharkluck platform.